Cashless KFC Outlets: Why Fried Chicken Fans are Revolting
Key Highlights :
KFC customers are calling for a boycott after another of its fast-food outlets has gone cashless. Those hoping to buy chicken with notes or spare change in the NSW town of Morisset will go hungry, with the restaurant the latest to move away from cash transactions. This move has sparked outrage amongst KFC customers, with some calling for a boycott of stores that go cashless.
The move follows other KFC outlets in Lakehaven and North Wyong that also opted to only accept card payments this year. This has caused much frustration amongst KFC fans, with some feeling that cash should still be accepted as it is legal tender. “They wouldn’t be getting my business, cash is legal tender, if they don’t want it I’ll shop elsewhere,” one person wrote on social media. “It will only be cashless, if we allow it to happen. Consumers are the ones with the power. Boycott shops that don’t expect cash,” another wrote.
The decision to go cashless has also raised concerns about the limited payment options in store in the case of an eftpos outage or bank cards not working. “Works until the eftpos machine doesn’t work or the bank has a systems issue. Don’t say it won’t happen because it has and will happen again,” another person wrote.
Though the move is drawing the ire of customers, it’s entirely legal in Australia. “Businesses can choose which payment types they accept. It is legal for a business not to accept cash,” the Australian Competition and Consumer Commission said. “However, businesses should be clear and upfront about the types of payments they accept and the total minimum price payable for their goods and services.”
The decision to go cashless is one that businesses have to make carefully, as it can have a huge impact on customers. It is important for businesses to consider the needs of their customers and ensure that they are providing an adequate range of payment options. It is also important for businesses to ensure that they are providing clear and upfront information about the types of payments they accept and the total minimum price payable for their goods and services.
KFC has been contacted for comment, however, it is clear that the decision to go cashless has been met with much resistance from customers. The decision to go cashless may be legal, but it is important for businesses to consider the needs of their customers and ensure that they are providing an adequate range of payment options.
