Open International Presents Revolutionary Artificial Intelligence Solutions at Florida Municipal Electric Association's Energy Connections Conference
Key Highlights :
With the aim of highlighting advancements in the public utilities industry, Open International presented its revolutionary artificial intelligence (AI) solutions at the Florida Municipal Electric Association's (FMEA) Energy Connections Conference held on November 13, 2023. Business Development Manager at Open International, , shared specific examples with the audience, illustrating the revolutionary potential that AI holds in transforming these organizations in how they operate and serve their customers.
Corredor emphasized the importance of creating a Total Experience approach that combines customer experience (CX) with employee experience (EX). He showcased real-life examples using Advanced Language Models (LLMs) like ChatGPT, digital adoption tools, and Smartflex, a cloud-based CIS (utility billing system). This combination of operational efficiency and user orientation becomes a critical factor in the public utilities industry.
Smartflex includes a digital adoption tool called Polaris, which guides employees step by step in their tasks, eliminating the stress of learning to use a new system. This interactive tool is available at all times, allowing employees to get answers to their questions when they need them. In addition, Open continues to demonstrate its innovations with its initiative of embedding AI tools like ChatGPT into Smartflex, enabling seamless and highly personalized interactions between customer service representatives and utility customers.
By empowering employees with intuitive guides, Smartflex transforms how public utilities companies adopt digital solutions, enhancing the customer experience and improving employee productivity. Corredor concluded, “At Open, we are committed to empowering utility companies to achieve their goals, optimize their processes, and enhance the experience of both their employees and customers. We are confident that with the assistance of Smartflex, these companies can successfully improve their customer experience and enhance their employee engagement, taking their management and efficiency to the next level.”
